How to Cancel a Pending User Invite as a System Administrator ?
System Administrators can cancel pending user invites from the Users and Access page.
- Log in to your System Administrator account.
![](https://support.leucine.io/hs-fs/hubfs/image-png-Jun-07-2024-09-35-55-0093-AM.png?width=688&height=389&name=image-png-Jun-07-2024-09-35-55-0093-AM.png)
![](https://support.leucine.io/hs-fs/hubfs/image-png-Jun-07-2024-09-36-16-2006-AM.png?width=688&height=386&name=image-png-Jun-07-2024-09-36-16-2006-AM.png)
- Navigate to the 'Users and Access' page.
![](https://support.leucine.io/hs-fs/hubfs/image-png-Jun-07-2024-09-37-07-8365-AM.png?width=688&height=387&name=image-png-Jun-07-2024-09-37-07-8365-AM.png)
- Locate the 'Add a New User' option available in the top right corner and click on it.
- Enter the required details for the new user: First Name, Last Name, Employee ID, Email Address, Department, and assign the Facility Administrator Role. Make sure to select the appropriate facilities.
![](https://support.leucine.io/hs-fs/hubfs/image-png-Jun-07-2024-09-40-15-3004-AM.png?width=1281&height=720&name=image-png-Jun-07-2024-09-40-15-3004-AM.png)
- Click on the 'Save Changes' button.
- Find the newly added user in the list of Active Users.
![](https://support.leucine.io/hs-fs/hubfs/image-png-Jun-07-2024-09-41-59-0733-AM.png?width=1281&height=718&name=image-png-Jun-07-2024-09-41-59-0733-AM.png)
- Click on 'Cancel Invite' next to the user's details, then move to the list of archived users to confirm the action.
![](https://support.leucine.io/hs-fs/hubfs/image-png-Jun-07-2024-09-43-00-2207-AM.png?width=1277&height=720&name=image-png-Jun-07-2024-09-43-00-2207-AM.png)
![](https://support.leucine.io/hs-fs/hubfs/image-png-Jun-07-2024-09-43-21-0450-AM.png?width=1279&height=716&name=image-png-Jun-07-2024-09-43-21-0450-AM.png)
- Log out of the system.
- Open the email account provided for the new user and check for an invitation email.
- Attempt to click on the 'Register with system' button in the email or copy and paste the provided link into a web browser to check if the cancellation was successful.
![](https://support.leucine.io/hs-fs/hubfs/image-png-Jun-07-2024-09-44-52-1624-AM.png?width=1282&height=723&name=image-png-Jun-07-2024-09-44-52-1624-AM.png)
![](https://support.leucine.io/hs-fs/hubfs/image-png-Jun-07-2024-09-45-17-4060-AM.png?width=1284&height=719&name=image-png-Jun-07-2024-09-45-17-4060-AM.png)
- Attempt to register by providing a username and password, then clicking 'Register'.
- Try to log in with the new user credentials and navigate to the 'Session Activity' page to check for any recent log entries.