How to Cancel a Pending User Invite as a System Administrator ?

System Administrators can cancel pending user invites from the Users and Access page.

  1. Log in to your System Administrator account.    
  2. Navigate to the 'Users and Access' page.    
  3. Locate the 'Add a New User' option available in the top right corner and click on it.    
  4. Enter the required details for the new user: First Name, Last Name, Employee ID, Email Address, Department, and assign the Facility Administrator Role. Make sure to select the appropriate facilities.    
  5. Click on the 'Save Changes' button.    
  6. Find the newly added user in the list of Active Users.    
  7. Click on 'Cancel Invite' next to the user's details, then move to the list of archived users to confirm the action.    
  8. Log out of the system.    
  9. Open the email account provided for the new user and check for an invitation email.    
  10. Attempt to click on the 'Register with system' button in the email or copy and paste the provided link into a web browser to check if the cancellation was successful.    
  11. Attempt to register by providing a username and password, then clicking 'Register'.    
  12. Try to log in with the new user credentials and navigate to the 'Session Activity' page to check for any recent log entries.